Giving Back at Reliance Heath

Giving Back at Reliance Heath

Read to learn more about what community means to us and what we’re doing to give back. 

Community Connection

At Reliance, giving back is in our DNA. Whether it’s at the corporate or the local level, supporting the causes that are nearest and dearest to us is what helps build a strong and resilient community.

United Way

Our CEO, Sean O’Brien, is a large supporter of the United Way as it’s the corporate charity that all of the branches in Canada and the US support. Sean has always made it very clear that to be good corporate citizens we must remember that giving is more important the receiving. In 2021, Reliance raised over $850,000.00 for United Way corporate-wide.

The United Way focuses on 3 key strategies: poverty, kids and community. Over 5000 communities across Canada are served by local United Ways, helping to build strong communities for a better future. 

Saskatchewan Ovarian Cancer Survivors (SOCS)

Reliance Heath has been a proud supporter of SOCS for the last six years. Our main focus is to assist in fundraising so that we can help support survivors in any way possible. This may look like providing house cleaning services or a ride to a meeting, supplying a power scooter, or even sending survivors a bouquet of flowers to brighten their day.

We are also very proud of all the help we can offer for the National Walk of Hope held every December. Let’s help save lives.

Special Olympics

There is nothing more heartwarming than watching a special Olympian give his/her all to succeed at the sport of their choice. Saying that we have proudly supported the Regina Special Olympians in bowling, curling and golf. We have also had the privilege of working with the provincial body on the last winter Olympics held in Regina. 

A word from Larry Heath:

“If you are unable to donate to the Special Olympics, sign up to volunteer or go watch an event.  Trust me you’ll leave there feeling 100% better than when you arrived. Showing up for the community is pivotal in encouraging awareness and supporting visibility.”

Be Good

At Reliance Heath, we also have a small group of deserving charities that we try to support yearly. When we work together we help make a difference in the lives of those around us. 

From all of us at Reliance, 


Why Does My Water Smell Rotten?

Why Does My Water Smell Rotten?

You wake up Sunday morning ready to get the day started! As you begin your shower you can’t help but notice a pungent smell coming from your fixture. Now, you may be wondering “why does my water smell rotten?” Let’s explore a few possibilities! 

Bacteria Build Up In The Tank

One of the main culprits of that foul rotten egg smell is a build-up of hydrogen sulfide in your water heater. Hydrogen what? You may be asking. Sulphur-reducing bacteria use sulfur as an energy source and are the primary producers of large quantities of hydrogen sulfide in drinking water.

Why it happens: This bacteria lives in wells, plumbing systems, and actually thrives on you guessed it…water heaters. The chemical reaction that takes place inside your hot water heater produces this unpleasant smell. 

Corroded Anode Rod

Depending on what type of water heater you own, you’ll either have a magnesium or aluminum anode rod. This rod draws corrosive minerals towards it, rather than the lining of your tank, thus protecting your water heaters’ health and longevity. 

Why it happens: Over time that rod corrodes, and when it does it a reaction between the metals and the sulfates in the water takes place which turns it into hydrogen sulfide, also known as that foul stench. 

Your Water Heater Needs to be Replaced

The reality is that although a quick fix may resolve the smell for now…your water heater may just naturally be approaching the end of its life. After years of use, your water heater becomes much more prone to issues. Whether that’s a foul smell, a leak or trouble generating hot water. All of which is in part due to its age. A traditional tank-type residential water heater will last an average of 8 years depending on maintenance, water usage and various other factors. 

If you’re doing the math and the age of your water heater checks out, replacing the unit is likely the best option moving forward. It’ll save you the costly expenses of having a plumber come out every time an issue arises. Replacing it will also provide you with peace of mind knowing that you have a new unit that’s fit to do the job for years to come.

Rent Your Water Heater Unit

If you’ve come to the conclusion that a new unit is the right decision for your home, consider renting your water heater with Reliance Heath. If you’ve never heard of or thought about renting consider this: The initial purchase and installation of your water heater will run you anywhere from $1200-$1500, not to mention the cost of service and maintenance for any issues that may arise.

Reliance Heath:

  • Rents water heaters annually
  • Provides complimentary service inspections
  • Performs routine complimentary maintenance 

This hassle-free alternative saves you time, money and many headaches in the long run. 

Rely on Reliance

So, now that you know that there could be several reasons for that foul-smelling odour coming from your faucets and fixtures, it’s time to take action. If you currently rent with Reliance Heath, call us and we’ll be out as soon as possible to provide service and rectify the matter. 

If you’re thinking about switching to renting with Reliance Heath, we’d love to discuss the many options available to you! Our team is just one quick phone call away! Say goodbye to odour-filled water for good! 

Water Softener Regeneration

Water Softener Regeneration

Let’s Talk Water Softener Regeneration

Water Softener Regeneration…you’ve heard the term used before but you’re not exactly sure what it means. Let’s talk about water softener regeneration: what it is, how it works and why it’s important! 

Water Softener Regeneration Definitions

First, let’s break down a couple of important definitions: 

Resin beads: Resin beads are tiny little beads that hard minerals bind to. There’s thousands of them located inside of your water softener tank. 

Ion exchange: Ion exchange happens when hard water passes through the charged resin beads which then remove the hard minerals from the water, allowing soft water to then enter your home’s pipes for use! When this exchange takes place calcium and magnesium ions are replaced with sodium ions that are attached to the sodium resin beads. 

Brine: A strong concentration of sodium chloride. 

The Regeneration Process

  1. Backwash: When the backwash occurs, water flows up and out through the resin and flushes out all the built up sediment and broken resin beads into the drain.
  2. Brine Draw: Brine solution sits on top of the resin bed and contains sodium chloride ions which replaces the calcium and magnesium ions on the resin beads. 
  3. Resin Bed Rinse: The resin bed is rinsed with clean water. 
  4. Rinse: Fresh water rinses the brine from the resin bed. 

Once the rinse is finished, the regeneration process is complete and the resin bed is ready to collect hard water minerals and renew the water again. 

Water Softener Regeneration Timing

So, you’re probably wondering: how long is this process going to take? This process typically takes two hours from start to finish. North Star Water Softener systems are programmed to recharge at 2am. This time is often associated with low water usage, making it an ideal time to recharge. It works while you sleep so you can wake up and use all the soft water that you need! 

The frequency of regeneration will vary depending on the size of your home and your overall water usage. Two to three times per week would be considered standard. If you’re noticing that your water softener is regenerating too frequently, you may want to try cutting back on your water usage or consider opting for a larger water softener system. 

Water and Salt Usage

Water and Salt usage will vary depending on overall water usage. However, you can generally expect this process to use:

  • Approximately 40 gallons of water to complete the process 
  • Between 2.5 and 7 pounds of salt per regeneration

Reliance is the Reliable Choice 

So, now that you understand exactly what happens during the water regeneration process, you may have some additional thoughts or questions…and that’s perfectly normal! Our service technicians would be more than happy to answer any questions that you may have! 

Have concerns about your Reliance water softener system? Schedule an appointment and have one of our technicians service your system free of charge! 

Our team is just one quick phone call away! Connect with us and let us take care of all your water softener needs! 

When to Replace Your Water Heater

When to Replace Your Water Heater

Time To Replace

Although it’s often overlooked, your water heater plays a prominent role in the overall function of your home and contributes to many facets of everyday life. From your sparkling clean dishes to that much-earned soak after a long day at the office, hot water helps make it all possible. 

However, after years of use 365 days out of the year, your water heater can show visible signs of age, which then begs the question: how do you know when to replace your water heater? Today, we’ll provide you with some helpful tips that’ll help you decide if it’s time for an upgrade! 

open dishwasher with clean dishes at home kitchen

How Long Do They Last

Typically, a water heater will last you anywhere from 8-12 years depending on if you’ve been keeping up with proper maintenance and routine service. If you’ve neglected maintenance and service you could be looking at roughly 6-10 years of efficient use. 

2 Tell-Tale Replacement Signs 

There are a couple of indicators or tell-tale signs that indicate you may be ready for a new water heater. We’ll break them down so you know what to look out for. 

Lukewarm Water

The first and often most noticeable indicator that it may be time to replace your water heater is if your supposed hot water is constantly running warm to lukewarm. You cranked the water what seems like all the way past the H and you’re still getting the water that runs warm rather than hot. This could be happening as a result of a broken heating element in your tank or a tank that is too small for your home and your hot water needs. 

A Corroded Tank

In the case of a corroded tank, the initial sign is rusty water coming out of your faucets. Over time minerals break down a heater’s steel interior, resulting in built-up debris and rust forming within the tank. This rust is then released into the tank and as a result, travels out of your faucets leaving you with rusty unusable water. 

Old Age

Old age, it happens to the best of us…even your water heater. After years of use, your water heater naturally becomes less reliable and efficient. Thankfully, there’s a serial number on the back that can help us identify exactly what year and month your water heater was manufactured in, giving our service technicians an idea about whether it’s time for a replacement or if service is a sufficient resolution to the problem at hand.

Make Your Move

Now you might be thinking, “Well I’ve had my water heater for upwards of 12 years and haven’t experienced any issues, do I still need to have it replaced?” That’s a great question! Given that every home has different hot water needs and usage frequencies, some tanks may last longer than others! If you’re thinking you may be due for a new water heater but have some thoughts or hesitations, give us a call! We’ll come out to inspect your current unit and then provide a recommendation as to if you should go ahead with a replacement or if it’s got another year or two of life left!

Save Money In the Long Run

Whether you’ve noted some tell-tale signs that it’s time for a replacement or if you’ve just got a feeling that your unit may be reaching maturity, looking into it by reaching out Reliance Heath should be your next natural step. 

Our team is just one quick phone call away! Connect with us and let us take care of all your hot water needs! 

How To Adjust Your Water Heater Temperature

How To Adjust Your Water Heater Temperature

Today, we break down how to adjust your water heater temperature. Whether it’s too hot or not hot enough, we provide some tips and tricks to ensure the perfect water temperature! 

Your Water Temperature is Too Hot 

A hot shower after a long day is such a treat! However, there’s nothing worse than scolding hot temperatures coming from every shower head and faucet in your house. If you’re experiencing ongoing exceedingly hot water, it may be an indication that your water temperature is set too high. For the health and safety of you and your family, it’s important that your water heater temperature is not set above 140 F or 78 C. The higher that your water temperature is set the less time that it takes for serious burns to occur. 

See the Time and Temperature to Produce a Scald below. 

TemperatureTime to Produce Serious Harm
120℉More than 5 minutes
125℉1 ½  to 2 minutes
130℉About 30 seconds
135℉About 10 seconds
140℉Less than 5 seconds
145℉Less than 3 seconds
150℉About 1 ½ seconds
155℉About 1 second

Decreasing Your Water Temperature 

Depending on which style of Bradford White water heater you have, your access to your water heater may vary. After unscrewing the bottom access panel, you should be able to easily remove the panel and see the thermostat. The halfway point between A and B is roughly 140 F, therefore the nob shouldn’t exceed anywhere past that point. To decrease the temperature, use a screwdriver to turn the thermostat slightly to the right. 

Increasing Your Water Temperature

Conversely, you may be finding that the temperature of your water is not hot enough. You may be experiencing low water temperatures for a sustained period of time. No one likes a freezing cold shower! This could be due to a number of contributing factors such as inefficient elements, tank size, and an increase in hot water usage. 

However, that’s not to say that’s always the case. Adjusting your water heater temperature may actually be the best solution. To increase the temperature, remove the panel to the thermostat and adjust the nob, ensuring that you do not surpass the mid-A-B point or 140 F. Over the next couple of days be cognizant of the water temperature and if it has noticeably changed. Was your last shower just the perfect temperature or was it still feeling a bit too mild for your liking? If you don’t notice a difference, there may be another issue going on. Give us a call and we’ll come down to assess the situation and provide you with some insight and recommendations moving forward. 

The Perfect Temperature 

At Reliance Heath, we trust Bradford White water heaters. When you rent a Bradford White water heater from Reliance Heath, our annual rental fee includes routine maintenance free of charge. Live with peace of mind knowing that if your water is too hot or too cold, or anything in between, you can call us and we’ll be out as soon as possible! 

Our experienced and trusted experts are just one quick phone call away! Schedule an appointment today and let us take care of all your water needs! 

Why Is My Water Softener Leaking?

Why Is My Water Softener Leaking?

Today, we’ll explain the most common reasons for water softener leaks and how to solve them! 

Tell-Tale Signs Your Water Softener is Leaking 

Did you walk into your garage or maintenance room to find water pooling around your water softener system? The presence of water is often the most common identifier. 

Another common identifier is a never-ending regeneration cycle. So what is it? A typical regeneration cycle’s purpose is to flush all the present minerals down the drain. This cycle typically takes a couple of hours and can use up to 100 gallons of water. If you notice that your water softener is running in regeneration for longer than three hours you may have a leak or a valve may be stuck, therefore resulting in an improperly running system. When and if this happens, turn it off and call us! 

Brine Tank Leak 

If your brine tank is the cause of your leak, you will find the water coming directly from the bottom of the tank. The brine tank houses the salt and is often a result of the excessive clearing of the salt bridge or a crack in the tank itself. If you’ve recently gotten maintenance performed on your tank by another company, there’s a fair chance that they may have cleared the salt bridge too heavily. 

Drain Line Leak 

The drain line is connected to the water softener and can become blocked or cracked over time. By identifying the specific spot in the drain where the water is originating, you will be able to tell where the crack or blockage has occurred. If you’re able to identify it, that’s great! If not, we will be able to assess the situation and provide you with these details upon our arrival and inspection. 

Bypass Valve Leak 

A bypass valve leak may be a result of worn-down O-rings. O-rings are located inside the valve and work to ensure that the valve is able to do its job without leaking. Depending on your water softener’s needs, our team can provide maintenance or replace the O-rings altogether. Thus, effectively resolving the leak and getting it back to work in tip-top shape. 

These are just a few of the most common reasons that your water softener system may be leaking! Once our team is there to help, we can provide you with further insight into the problem! 

Reliance is Reliable 

At Reliance Heath, we trust North Star Water Softeners. When you rent a North Star softener from Reliance Heath, our annual rental fee includes routine maintenance-free of charge. That means when you’ve got a leak, you can call us and we’ll be out as soon as possible to inspect the leak and provide you with the most optimal solution, whether it be maintenance or a system replacement. 

Leak No More

So, now that you’ve established that there’s a leak in your water softener, it’s time to call up the professionals! Cue Reliance Heath. We’re dedicated to ensuring that you and your family are getting the best water softener system care out there! 

Our experienced and trusted experts are just one quick phone call away! Schedule an appointment today and let us take care of the leaks!